Glamour Avenue Parties -

For life's most glamorous events.

CUSTOMER SERVICE

Do you have questions about Glamour Avenue Parties and want immediate answers? Please take a moment to review our FAQ for an in depth look into our general business practice.

QUESTIONS



I have some questions about Glamour Avenue Parties, how do I schedule a consultation to speak with someone?


Please contact us here to schedule a telephone consultation.



ABOUT GLAMOUR AVENUE PARTIES


Does Glamour Avenue Parties provide party hosting in a bus or do you setup inside my venue?


Glamour Avenue Parties is mobile, as in we will travel to you, however we do not host our activities in a bus. Our Team will arrive at your residence or chosen venue and will setup our tables, chairs, and decor to transform the inside of your space.



RESERVATIONS



How do I reserve a party with Glamour Avenue Parties?


Visit our RESERVATIONS page to select your party date and time, based on our calendar availability and complete our Party Agreement. Our office will be in contact shortly after to confirm details. Once details have been confirmed, we will issue your party deposit invoice and provide event confirmation after both your Party Agreement and balance have been received.


Both items will need to be returned to our office within 24 hours in order to secure your event date.


How far in advance should I book my event?


We prefer to book our events 1 to 3 months in advance, however if you are looking into a particular date and we have it open, you are more than welcome to reserve it. Please keep in mind, Rush Fees may apply. If you would like to view our calendar for current availability, please see here.


What happens after I book my event date?


After we have received your party deposit and signed party agreement, you can sit back and relax as our Glamour Avenue Parties Team plan and organize all of the little details that will make your event a success!


Should you like to speak to us, we are available for a pre-party consultation by phone to answer any questions that you may have. Please contact us directly and our office will make consultation arrangements to suit your schedule!



DEPOSITS & PAYMENTS



What forms of payments do you accept?


We currently accept payments through Paypal and utilize Visa, Mastercard, and American Express with transactions subject to a 2.9% processing fee.


 

What are your deposit terms?


To reserve your event, we require a NON-REFUNDABLE deposit. Custom-themed events or parties with A La Carte Party additions may require a larger deposit and will be communicated at the outset of your event consultation.


Does my event require a "Rush" fee?


In the event that we have an opening, and your request is booked with less than 2 weeks notice, a $40.00 Rush fee will be applied. Full payment of your event will be required. Rush Fees are due and payable along with your event fee.


When is the final payment due?


Final balances are due 14 days prior to your event and will be based upon your final headcount. Our office will send you a gentle invoice reminder prior to your due date. Failure to remit any final balances owing will result in the cancellation of your event.


 Due to the nature of our business, Cash and Cheques will not accepted on the day of the party for payment ... NO EXCEPTIONS!


What happens in the event of inclement weather?


In the event of inclement weather, serious illness , or other unforeseen emergencies, we reserve the right to cancel any event and offer an alternative party date.


RAIN DATES


Should your venue require the use of outside facilities, we will not be held liable or provide refunds in the event of RAIN. Please ensure that you have made alternate plans to be sure that your event can be carried out by our staff. We will not partake or set up events in the Rain or Inclement Weather.



EVENT QUESTIONS


What are the available times for party scheduling?

 

Friday Evening: 5:00 p.m. - 7: 00 p.m. or 7:00 - 9:00 p.m. 

Saturday Schedule: 12:00- 2:00, 3:00 - 5:00, 4:00 - 6:00 and 6:00 - 8:00 p.m.

Sunday Schedule: 12:00 - 2:00. 4:00 - 6:00 p.m.


What are the suggested ages for your parties?

 

We believe our parties are best suited for ages 6 - 14. Please keep in mind this number is a guide, but we have hosted parties for a variety of ages from 5 to 15, or even 17. Custom party ages will vary. 

 

Are tables and chairs included in your parties, or do I have to rent them from an outside company?

 

We provide complimentary tables and chairs for our parties, as well as all activities, as a courtesy to our clients.  


Where are your events held?


As mobile event / party planners we offer ON LOCATION services . We are happy to travel to locations in the Houston and surrounding metro areas. A travel/fuel surcharge may apply to your event based upon your distance. You will be notified of this fee (usually between $25 and $40) once we map out the address of your event.


How much space do I need to have a glamour party in my house?


We typically request a large cleared out space such as playrooms, spare bedroom, or living room with furniture removed or moved out of the way. To see a few visuals of parties held in other homes, please see our gallery here: https://www.flickr.com/photos/glamouravenueparties/sets/72157629255747052/


How long do your events last?


Our party durations are between 1.5 - 2 hours, depending on the size of the party and package selected.


What if my guests arrive late?


At Glamour Avenue Parties we make every effort to make things happen! However, due to the nature of our business , we must begin and end our events ON TIME. As we have multiple events to host, we want all of our Guests Of Honors to get the same special attention that we give to your little one. We respect your time, and ask that our time is also respected. Any late arrivals will be permitted to join in the fun, at the point where the party has progressed to. Please indicate the party duration policy to your guests.  


 What happens if the guest of honor is late to her own party? 


We host multiple parties in one day  and it is imperative that we start and finish all parties within a timely manner.  Should your party not begin at it's designated time, we are unable to extend any parties due to late arrivals, including the guest of honor. 


What happens when you arrive at my home (or venue)?


Upon arrival at your location, our staff will have a quick meet and greet with you, and get started on setting up for the event. We normally arrive 30 minutes to 1 hour before event time to allow adequate time to create our design transformations. Please also allow at least 20-35 minutes for us to take down our designs after the event. In effort to serve you better, we ask that no children, early guests etc... be in the service area during these times to avoid and delays or interruption to our set-up/take-downs.


What should I know about holding my event at home?


Please ensure that there is adequate parking for our staff to easily access your home and bring in our equipment efficiently. We will require a single room to set up our Designer stations for your event, as well as access to a sink for water disposal (should your package require this) Should you wish to host your party outside, please let us know in advance of your party date. We will be happy to accommodate your choice, weather permitting and preferably no warmer than 75 degrees Fahrenheit. While we love pets, kindly note that PETS ARE NOT ALLOWED within the party room/event area, due to hygienic purposes. At the courtesy of our party hostess and guests, please remove large pets from the party area, prior to our arrival.


Failure to do so may incline our staff to leave the premises.


What should I know about your event setup?


The set up of your event happens quickly.There is quite an effort that goes into transforming your space,in a limited amount of time. For this reason we request that you keep your children and other family members and guests away from the set up area. Time spent interacting with your children, chatting, answering questions, etc. takes away from our ability to stay on schedule and get your event set up on time as well as taking the "awe" out of the "transformation" of your party space. Your cooperation in this matter is greatly appreciated. For our children's events, Please provide a gathering place for parents or your guests that intend to stay for the duration of the event. We would appreciate if the gathering place be held in a separate room to allow for freedom of movement. Parents will be called in for photo opportunities.


How many guests can you accommodate?


We definitely believe "The More The Merrier!", however in order to service your needs to the highest standards, we must cap our attendance to 12 girls. Should you require our company to host an event that exceeds this amount, please contact us to arrange a custom party design for you. Please note, guest counts above 8 girls will require an additional event assistant, at the service rate of $39.00.


Our base packages are designed for 6, or 8 guests, with additional guest add-ons rate varying per package.


What happens if a guest doesn't want to participate?


We love to see our guests happy, but there may be times when a little one may be shy, or need a little more attention. As we are present to host a fab party, we will do our best to encourage participation. But in order to keep things moving seamlessly, we cannot be responsible for disruptive behavior.

 

NON PARTICIPANTS: Booked Guests who do not wish to participate will need to be attended to by you. We are not responsible for the behaviour of the guests . Glamour Avenue Parties is responsible for hosting your party and engaging the guests in a constant activity. Good behaviour is always promoted, but it is YOUR RESPONSIBILITY to monitor and take charge if a child is not behaving, becomes ill, or does not wish to listen/participate. Should your guest not wish to participate, please have them attended to.


What should I know about the final headcount?


Please remember that our party packages cover only the Girl of Honor and her guests. Unfortunately, we will not be able to accommodate unexpected guests or siblings of guests, that were not initially included in the final headcount. We prepare our parties based on the final head count given by you, prior to the party and we do not refund fees associated with guest who did not arrive for the event. Please be advised that Siblings (of any age), or guests who were not confirmed within our final headcount, that attend without adequate notice, may not be able to receive the services or additions that were arranged for your confirmed guests. We will be unable to accommodate additional guests that were not confirmed prior to the submission of your final headcount.


DIY SPA PARTY IN A BOX:


How do I purchase the DIY Spa Party in a Box?


All DIY Spa Party in a Box options are available through our Etsy Shoppe, for all purchase options, item descriptions and details visit us online here.



PHOTOGRAPHY:


Glamour Avenue Partes reserves the right to photograph events they design and or/use photographs taken at your event in any and all promotional media, whether now known or hereafter existing, controlled by Glamour Avenue Parties, in perpetuity, and for other use by Glamour Avenue Parties. As a client of a Glamour Avenue Parties, you agree that you will make no monetary or other such claim against Glamour Avenue Parties for the use of any photographs taken of you, your child (or children), your home/event location and your guests. Glamour Avenue Parties will in No Terms, use any identifiable information on our images. Should you have any concerns or wish to have images not used, please send your request to [email protected]


These terms are also outlined in our Party Agreement.



CLIENT OBLIGATION:


What are my obligations as a Client?


a. Provide a safe and clean area for all activities.


b. Remain with/near the party at all times.


c. Provide a gathering place for parents of the guests who wish to stay.


d. Provide a smoke-free , pet-free environment.


e. Provide an unobstructed area for set-up and take down of your event.


 

**Glamour Avenue Parties assumes no responsibility or liability for accidents or damages caused during your party. Your party host will work to ensure that your home and guests are treated in the most respectable manner.


  **Our spa & beauty themed parties are for entertainment purposes only and are NOT performed by licensed nail technicians. We are an event planning company and our spa theme is very popular, however, our activities are limited to nail polish application only. If you are looking for a more in depth manicure or pedicure treatment, please contact your local nail salon for assistance as they are better equipped to handle your requests.


**Glamour Avenue Parties is not responsible for allergic reactions to wearing any costumes or consuming any food or beverages before, during or after the party. It is the responsibility of the guest and/or guests' parent or guardian to inform the client of any dietary restrictions. Please notify us of any allergies upon booking your party so we can govern ourselves accordingly. Glamour Avenue Parties has provided this account of our policies and terms of service with the assumption that you have read and agree to our policies before reserving your party. Please ask for clarification if there are any questions regarding the above policies before reserving your party.


IMPORTANT

G
lamour Avenue Parties prides itself on clear rates and policies, great customer service, and fabulous execution of each event, but prior to booking, we feel it is important to know that every Party Planner & Client are different. A successful event begins from the moment we are contacted until the conclusion of your event. We take into consideration initial rapport, and client interaction, and the "right clients" that would work with the way we do business. As a mobile event planning company, most times we are entering into the privates homes of our clients and want to feel comfortable, safe, and welcome, with that said - we do not accept or book rude, disrespectful, overly demanding clients and we reserve the right to exit the premises should we encounter this type of behavior. In the event we have to leave the premises for any of the reasons listed above there will be no refunds of prior payments. Should you have an issue with any of these details, we are NOT the right company for you and it is at our discretion to not move forward with clients who exhibit any of the offending behavior